Question 1

How is the page count calculated and how is the order amount determined?

Accepted Answer

The calculation is based on the number of text characters. At Voice Bank, one narration page is considered 1,700 characters, which is approximately 2:30 to 3 minutes of audio.

Question 2

How long does it take to complete a project?

Accepted Answer

Delivery time depends on the project size and the selected voice artist. An “estimated delivery time” is mentioned on each artist’s profile. After the order is paid and reviewed by the voice artist, the exact delivery time will be sent to you via SMS, email, and push notification.
If your project is urgent or has a strict deadline, please make sure to emphasize it in your order description and contact our support team before making the payment, so necessary arrangements can be made.

Question 3

How can I track the progress of my project?

Accepted Answer

In your order dashboard, under the “My Orders” section, you can monitor the real-time status of all your projects. Additionally, any update in your order status will be notified to you via push notification and email.

Question 4

Can I request revisions after the project is delivered?

Accepted Answer

Yes. After delivery, you will be given a valid time window to request revisions. (For the first page of the project: 60 hours, and for each additional page: 2 hours will be added to this timeframe.)
If the revision is required due to an error made by the voice artist, it will be done free of charge. However, if the revision requires changes to the original script or order details, the artist may charge an additional fee depending on the volume of edits.
Tip: If this is your first time placing an order, we recommend consulting with our support team to minimize the likelihood of revisions later.

Question 5

Do I need to pay before the project begins?

Accepted Answer

Yes. Orders remain pending until the payment is completed. Only after the payment is made will the project be sent to the selected voice artist. If payment is not completed within 4 days of order placement, the order will be automatically canceled.

Question 6

What guarantees do I have after making the payment?

Accepted Answer

Voice Bank is a reliable and established platform that has been officially operating since 2015, successfully hosting thousands of voice-over projects. We hold all necessary legal licenses from relevant authorities, including SATRA (Regulatory Authority for Audio-Visual Media), the Ministry of Culture and Islamic Guidance, and the Electronic Trust Seal.
Voice Bank is committed to supporting you from the moment your order is placed until the final delivery, closely monitoring each stage of execution. Importantly, the payment remains securely with Voice Bank until the client confirms the final approval, after which the fee is released to the voice artist. This ensures both financial security and project quality for all users.

Question 7

Are there different rates for large-volume projects?

Accepted Answer

Yes. Most voice artists offer discounted rates for projects exceeding one page or ten pages. If your project is more than 50 pages, please contact our support team before finalizing the order. In such cases, your order will be moved to an “Inquiry” status, and the voice artist will usually offer a more cost-effective rate based on the project size and requirements.

Question 8

Can I receive an official invoice?

Accepted Answer

Yes. Since Voice Bank operates as a “sole proprietorship,” we can issue invoices with a valid tax ID registered in the national tax administration system. After payment and project completion, you may send us a message on WhatsApp or Telegram at +98 920 921 5300. First, a digital copy of the invoice will be provided, and upon request, a physical invoice can also be mailed to you.

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